When encountering a threat level 2 situation, such as passengers pushing each other, what is the flight attendant's best course of action?

In a threat level 2 situation, such as passengers pushing each other, the flight attendant’s best course of action is to remain calm and work to defuse the situation. This approach is crucial because maintaining composure can help de-escalate tensions among passengers. Flight attendants are trained to manage situations effectively by using verbal communication and calming techniques. By addressing the behavior in a composed manner, they can often resolve the issue before it escalates further, ensuring the safety and comfort of all passengers on board.

Calling the police is typically reserved for more severe threats or when there is imminent danger, and ignoring the situation can lead to worsening chaos that endangers everyone involved. The involvement of only one crew member could limit the effectiveness of the response, as having multiple crew members available ensures that there are enough personnel to manage the situation appropriately.