How should a flight attendant react to a passenger who becomes increasingly agitated and curses at them?

A flight attendant should identify, resolve, and defuse the problems early in the encounter with an agitated passenger to effectively manage the situation. This proactive approach aims to calm the passenger by understanding their concerns and addressing any issues they may have. By actively listening to the passenger and showing empathy, the flight attendant can often mitigate the escalation of anger and prevent further disturbances during the flight.

This method emphasizes communication and conflict resolution, which are crucial skills for flight attendants in maintaining cabin safety and ensuring a positive experience for all passengers. By intervening early, the attendant may find a resolution that satisfies the passenger and maintains the overall atmosphere on the flight, rather than escalating tensions through inaction or aggressive responses.